Introduction
Mykonos Dream Tours ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mykonosdreamtours.com or use our services.
We value your trust in providing us with your personal information, and we strive to use commercially acceptable means of protecting it. By accessing our website or using our services, you consent to the collection and use of information as described in this policy.
Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our website or services.
Information We Collect
We collect several types of information from and about users of our website, including:
Personal Information
- Identifiers: Name, email address, postal address, phone number, and other similar contact information.
- Financial Information: Credit card numbers, bank account details, and other payment information when you make a booking or purchase.
- Profile Information: Age, gender, nationality, travel preferences, and dietary requirements when relevant to your tour.
- Passport/ID Information: When necessary for booking certain tours or experiences that require identification.
- Health Information: Any medical conditions or allergies you choose to share that might affect your tour experience.
Non-Personal Information
- Usage Data: Information about how you use our website, including pages visited, time spent on pages, and navigation paths.
- Device Information: IP address, browser type and version, operating system, and other technology on the devices you use to access our website.
- Location Data: Approximate location derived from your IP address.
How We Collect Information
We collect information in the following ways:
Direct Collection
- When you fill out forms on our website, such as contact forms, booking forms, or newsletter sign-ups.
- When you correspond with us by phone, email, or other methods.
- When you create an account on our website.
- When you complete a purchase or booking.
- When you participate in surveys, contests, or promotions.
Automated Collection
- Through cookies and similar tracking technologies (see our Cookie Policy section for more details).
- Through third-party analytics tools that track website usage and performance.
- When you interact with our social media pages or content.
How We Use Your Information
We use the information we collect for various purposes, including:
Providing and Improving Our Services
- To process and fulfill your tour bookings and requests.
- To create and maintain your account.
- To provide customer support and respond to your inquiries.
- To personalize your experience and deliver the type of content and offerings that interest you.
- To improve our website, products, and services.
Communication
- To send administrative information, such as booking confirmations and updates.
- To send promotional communications, such as special offers and newsletters, if you have opted in to receive them.
- To inform you about changes to our terms, conditions, and policies.
- To request feedback or participation in surveys about our services.
Business Operations
- To maintain business records for financial, tax, and legal compliance.
- To analyze trends and gather demographic information.
- To prevent fraudulent transactions and monitor against theft.
- To enforce our terms and conditions.
Legal Basis for Processing
We process your personal information based on one or more of the following legal grounds:
- Performance of a Contract: To fulfill our obligations to you, such as processing your booking or providing our services.
- Legitimate Interests: To pursue our legitimate business interests, such as improving our services, marketing, fraud prevention, and compliance with legal obligations.
- Consent: When you have given us explicit consent to process your data for specific purposes, such as sending promotional emails.
- Legal Obligation: To comply with legal requirements, such as tax laws or responding to legal processes.
Sharing Your Information
We may share your information with the following categories of third parties:
- Service Providers: Companies that help us deliver our services, such as payment processors, email service providers, and IT support.
- Business Partners: Hotels, tour operators, transportation providers, and other partners that help us fulfill your bookings.
- Marketing Partners: Third parties who help us with marketing and advertising efforts (only with your consent).
- Legal Authorities: Government agencies or other authorized parties when required by law, legal process, or regulation.
- Corporate Affiliates: Parent companies, subsidiaries, and other affiliated entities within our corporate group.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including to satisfy any legal, accounting, or reporting requirements.
To determine the appropriate retention period, we consider:
- The amount, nature, and sensitivity of the personal data.
- The potential risk of harm from unauthorized use or disclosure.
- The purposes for which we process your data and whether we can achieve those purposes through other means.
- Applicable legal requirements.
In general, we keep basic customer information for up to 7 years after your last interaction with us for tax and legal purposes. After this period, your information will be securely deleted or anonymized.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to Access: You can request copies of your personal information we hold.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
- Right to Erasure (Right to be Forgotten): You can ask us to delete your personal information in certain circumstances.
- Right to Restrict Processing: You can ask us to limit how we use your personal information.
- Right to Data Portability: You can ask us to transfer your information to another organization or directly to you.
- Right to Object: You can object to our processing of your information for certain purposes, such as direct marketing.
- Rights Related to Automated Decision-making: You can request human intervention in automated decisions that significantly affect you.
To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data.
Cookie Policy
Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience and allow certain features to work.
Types of Cookies We Use
- Essential Cookies: Required for the operation of our website. They enable basic functions like page navigation and access to secure areas.
- Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website. This helps us improve how our website works.
- Functionality Cookies: Used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
- Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and advertising more relevant to your interests.
Managing Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.
When you first visit our website, we display a cookie banner that allows you to accept, customize, or decline non-essential cookies.
Data Security
We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss, unauthorized access, use, alteration, and disclosure.
These measures include:
- Encryption of sensitive data both in transit and at rest.
- Regular security assessments and vulnerability testing.
- Access controls and authentication procedures for our systems.
- Staff training on data protection and security practices.
- Physical security measures for our facilities.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.
International Data Transfers
We are based in the United Kingdom, but our operations and some of our service providers are located in other countries. As a result, your information may be transferred to, stored, or processed in countries outside your country of residence, including countries that may not have the same data protection laws as the country where you live.
When we transfer your personal information internationally, we take appropriate safeguards to ensure your information receives an adequate level of protection, such as:
- Using specific contracts approved by relevant authorities (such as Standard Contractual Clauses).
- Only transferring data to countries deemed to provide adequate protection.
- Obtaining additional safeguards where required by applicable laws.
Children's Privacy
Our services are not intended for children under 16 years of age, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe we may have collected information about your child, please contact us immediately, and we will promptly remove such information from our records.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. If we make material changes to how we treat your personal information, we will notify you through a notice on our website homepage or by email.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.
